Refund policy
Policy
In case of a damaged product or a manufacturing error, All In Good Faith offers a free reprint or a refund if you contact us within 20 days of product delivery. Returns and exchanges are not supported if you ordered the wrong size, color, you simply changed your mind, or it has been greater than 20 days since product delivery.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags (as applicable). You’ll also need the proof of purchase, and include evidence based on the table below when contacting us.
If your items are returned to sender based on inaccurate address details, you will be responsible for any relevant fees, or costs associated with the return.
To start a return, you can contact us at contact@allingoodfaith.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Required evidence based on type of issue:
| Issue | Required evidence |
|---|---|
| An issue with the quality of the print | A clear photo of the received product laid on a flat surface in which the design and the issue are clearly visible in a single frame. |
| An issue with the print placement (distance from collar, off-center, etc.) |
A clear photo of the received product laid on a flat surface where the incorrect placement is shown with a ruler/measuring tape. There is a tolerance of 0.5" for print placement. |
| Print in the wrong area | A clear photo of the product you received, folded in a way that clearly displays both sides. |
| Wrong product | A photo of the product that was received, with the size tag clearly visible as well. |
| An issue with the product (incorrect size, brand, quality) | A clear photo of the received product where the design, issue, and/or size tag are clearly visible in a single frame. |
| A product sizing issue (manufacturer’s defect) |
A clear photo of the received product being measured according to the measurements provided in the catalog’s size chart. Both the print and the measurement should be clearly visible and the garment should be laid on a flat surface. The tolerance is +/- 1” for most adult garments (with some exceptions) and +/- 0.5” for baby clothing. |
|
Delivery-related product damage |
A photo or video of the received product, where the package, the printed design, and the issue are clearly visible. |